Notification of Enterprise System Migration

Dear Valued Customers

Ricoh (Thailand) Limited would like to inform you that the company will be implementing a transition to a new enterprise management system during the period of July 24, 2026 – August 3, 2026. This initiative is part of our ongoing commitment to enhancing operational efficiency, improving speed and accuracy, and delivering a higher standard of service to our valued customers in the long term.

During this system transition period, some business operations and services may experience delays beyond normal processing times. In addition, certain services may be temporarily unavailable at specific times. To minimize any potential impact, the company has established comprehensive implementation plans and dedicated support teams to closely manage the transition and ensure business continuity for our customers.

We fully recognize the importance of maintaining uninterrupted service and sincerely apologize for any inconvenience that may arise as a result of this system upgrade. We greatly appreciate your understanding, continued trust, and valued support throughout this process.

The company remains fully committed to ensuring a smooth and successful transition and will make every effort to restore normal operations and service levels as quickly and efficiently as possible.

Sincerely yours,

Ricoh (Thailand) Limited