Professional Managed Services
RICOH empower your business with seamless and efficient operations
We enable you to focus your valuable time on strategic planning and developing high-value initiatives, while our expert team handles the rest. With our comprehensive service offerings—including installation, inspection, post-sales support, and equipment maintenance—your business gains the flexibility to adapt, compete, and expand with confidence.
Reliable services that keep your operations running smoothly
Why choose RICOH Professional Managed Services?
RICOH delivers seamless operational support through a team of skilled professionals, allowing you to focus on strategic planning and value creation.
Our comprehensive services—from deployment and maintenance to post-sales support—enhance business agility and scalability. With nationwide service coverage, we help you optimize budgets, reduce long-term staffing risks, and ensure consistent service quality you can rely on.
- Installation Service
Professional equipment installation covering system configuration, functionality testing, and user training—ensuring your system is ready from day one. - Delivery and Logistics
Nationwide delivery supported by efficient warehouse management and real-time tracking for fast and secure equipment shipment. - Onsite Service
Experienced field engineers across all regions provide maintenance, inspections, and urgent troubleshooting under SLA to keep your systems running smoothly. - IT Helpdesk
A single point of contact for user support via phone, email, or ticket system. Our team analyzes issues and coordinates with field engineers for seamless resolution. - Inventory and Spare Parts Management
Nationwide spare parts centers enable quick replacements and claims, minimizing downtime and ensuring operational continuity. - Claim and Repair Service
Transparent claim and repair process with full status tracking and detailed repair reports—giving you confidence in accuracy and speed. - Reporting and Monitoring
Monthly and quarterly service performance reports summarizing SLA results, issues, corrective actions, and analysis to help optimize your systems continuously.
Customer Benefits
- Cost Efficiency & Productivity
Reduce the need for a permanent in-house team and cut costs related to salaries, benefits, training, and equipment. You only pay for the services you actually use. - Access to Expertise
Gives you a team of specialists to manage your systems without hiring full-time staff. Benefit from experienced engineers and experts across various technologies. - Business Continuity & Reliability
Ensure your systems run smoothly and consistently, minimizing downtime and keeping your operations ready at all times. - Scalability & Nationwide Support
With a network of teams and branches across the country, our services efficiently support multi-site organizations. We cover new installations, on-site support, spare parts logistics, and rapid access to all areas. - Internationally Standardized Services by RICOH
- ISO/IEC 20000: An international standard that defines guidelines for effective IT Service Management.
- ISO/IEC 27001: A standard focused on information security management, covering risk assessment, access control, threat prevention, and the establishment of an Information Security Management System (ISMS) to protect critical data from leakage or attacks - Focus on Your Core Business
With IT systems managed by RICOH, your organization can allocate time and resources to revenue-generating activities such as product development, marketing, and innovation—without worrying about daily technical issues. - Transparency & Performance Reporting
Our report enables management to monitor operational performance, including SLA, response times, issues, and future improvement plans.