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R-PASS NextGen

Ricoh Pro-Active Security Services

Proactive IT Management services, provided as IT Outsourcing help your organization manage, analyze, monitor, and resolve issues related to computer systems and servers. With remote services, problems can be addressed in real-time while ensuring data security through standardized software. Additionally, detailed reports on operations and issues are provided to help reduce future maintenance costs and enhance organizational efficiency.
R-PASS NextGen
Enhance your organization's performance with 24 hours monitor for your computer and server with intelligent software

Why choose RICOH Proactive Security Services?

We focus on providing comprehensive IT system management with intelligent remote software at 24/7, to ensure your computer systems remain stable and operate efficiently. Our advanced threat protection system helps reduce risks, monitor, and respond to cyber threats promptly, ensuring your business runs continuously

  1. Next-Generation Antivirus
    Reduces the risk of complex cyber threats
  2. Endpoint Detection and Response
    Enhances threat detection and response efficiency
  3. 24x7 Managed Detection and Response
    Monitors, detects, and responds to cyber threats effectively with intelligent software
  4. Patch Management
    Automatically updates and fixes software issues
  5. Monthly Report Services
    Provides IT system status report to identify issues and improvement opportunities faster
  6. Unlimited Remote Support and Onsite Services
    Unlimited troubleshooting for PC/Notebook
  7. Ticket Management
    Provide channels for service requests and status tracking via phone, Line Official, and email, making follow-ups easy, fast, and efficient
Customer Benefits
  • Comprehensive support from IT experts
  • Minimized system downtime
  • Enhanced organizational efficiency
  • Effective cyber threat protection
  • Optimized long-term cost management
  • Scalable solutions for sustainable business growth

R-PASS NextGen Scope of Services
  • Helpdesk Support
  • Remote Service Support by IT Helpdesk Engineers
  • Unlimited Onsite Service Support
  • Patch Management
  • Next-Generation Antivirus
  • Endpoint Detection & Response
  • Ransomware Detection
  • Managed Detection & Response
  • Endpoint Backup Software
  • Device Control
  • Ticket Management
  • Support Platforms Window, MacOS, VMWare & SNMP Devices
  • Third party software update (MS Office, MS Outlook, Adobe Acrobat)
  • Software Risk Analysis
  • Policy Management
  • Proactive Optimization
  • Network Problem Isolation
  • Monthly Report
Service Terms & Conditions
  • Third-Party Software Update service covers only software specified by the company (MS Office, MS Outlook, Adobe Acrobat)
  • Endpoint Backup Software service requires a minimum purchase of 1 TB of cloud storage
  • Policy Management service is applicable only to OS configurable settings such as automatic screen locking, password policy, USB port restrictions, and prevention of unauthorized software updates and installations
  • Helpdesk Support, Remote Service Support, and Onsite Service Support are available during Ricoh Thailand's business hours from 8:00 AM to 5:00 PM.
  • The company reserves the right to change service terms and conditions without prior notice