Thai Takenaka International Construction

We had the opportunity to interview Khun Arthit Iampaa, Senior IT Officer, who is responsible for central IT support, IT infrastructure, networking, cybersecurity, and IT asset management across more than 15 construction sites nationwide at Thai Takenaka International Construction Co., Ltd., where is a leader in global engineering and construction, about how Ricoh has been a trusted partner throughout his journey.

Khun Arthit shared that in the construction industry, maintaining IT infrastructure readiness is a key challenge, especially with frequent site relocations and the need for seamless operations which has to deal with complex networks, stable connectivity, and fast response support to ensure engineering and construction teams can work at full capacity.

Since the IT team has limited resource, so it has to prioritize tools and partners that enhance efficiency and precision. That’s why Thai Takenaka International Construction Co., Ltd. chose RICOH — RICOH's solutions reduce the burden of managing printing and scanning equipment, support seamless site transitions, and provide superior onsite and remote services compared to other providers.

RICOH is more than just an equipment provider; it is a strategic partner that helps us drive business forward efficiently.

An Exclusive Interview with
Mr. Arthit Iampaa, Network Engineer

What prompted you to make a change in your business?

In the construction business, flexibility is crucial. We needed a solution that could support site relocation and adapt to project timelines. RICOH perfectly meets these needs, offering seamless installation, cancellation, and the ability to add new devices to each site.

What can you do now with Ricoh that you couldn't before?

Previously, managing printing and scanning devices at each site was complicated and time-consuming. With RICOH, we can now efficiently manage printers and scanners, reducing installation and removal time, allowing our team to focus more on core tasks.

Why did you choose Ricoh as a partner?

We chose RICOH because of its excellent service—from a dedicated sales team to a highly coordinated support team. Moreover, its onsite support stands out, enabling quick on-site issue resolution, minimizing work delays, and offering an advantage over competitors.

What advice would you give to peers considering Ricoh?

If you need a flexible printing and scanning solution that adapts to business changes, RICOH is the right choice. With fast service, systematic installation, and comprehensive support, you’ll experience a superior service compared to other providers.

How did Ricoh work with you during implementation?

RICOH scheduled installation and device retrieval with precision, allowing us to plan operations smoothly. Their professional team ensured seamless transitions between sites.

How does Ricoh support your business goals?

In the construction industry, where speed and continuity are essential, RICOH helps us manage documents and printing efficiently, reduces downtime from equipment issues, and ensures smooth collaboration.

How have Ricoh's solutions benefited your employees and customers?

Site employees can use printing and scanning devices without relying on central IT support, as they can directly contact RICOH’s service team. This reduces the burden on our IT team and increases workflow efficiency.

Would you recommend Ricoh?

Absolutely! We are highly impressed with RICOH’s product quality and service, especially the unique Onsite Support that other providers don’t offer. I’m confident RICOH is the right partner for organizations seeking efficient printing and scanning solutions.

"RICOH is not just a printing and scanning service provider but a partner that ensures smooth
business operations. With flexible installation and relocation, fast support, and superior service,
RICOH is the perfect choice if you're looking for a reliable solution!" said Mr. Arthit.