Update: Notice on potential impact of Apache Log4j vulnerability towards Ricoh products and services

17 Feb 2022

Last updated: February 17, 2022
First published: December 15, 2021


Ricoh understands the importance of security and is committed to managing its products and services with the most advanced security technologies possible for its customers worldwide.

Ricoh is aware of the reported Apache Log4j remote code execution vulnerability CVE-2021-44228. Apache Log4j is an open-source logging JAVA-based library offered by Apache Software Foundation.

Servers operating with Apache Log4j are potentially threatened, allowing a third party to remotely access the server and execute remote code by sending modified data to exploit this vulnerability.

Upon thorough investigations, Ricoh confirmed the following products and services that it develops, manufactures, and offers are not impacted by this vulnerability, as List 1. For affected products and services, including those affected by related vulnerabilities such as CVE-2021-45046, CVE-2021-45105, CVE-2021-4104, and CVE-2021-44832, Ricoh offers measures detailed below in List 2.

List 1: Ricoh products and services not affected by this vulnerability

Office ProductsMultifunction Printers/CopiersBlack & White MFP
Color MFP
Wide Format MFP
PrintersBlack & White Laser printers
Color Laser Printers
GelJet Printers
Handy Printers
Printer based MFP
Digital Duplicators
Interactive Whiteboards
Video Conferencing
Remote Communication GatesRemote Communication Gate A2
Remote Communication Gate A
Remote Communication Gate Type N/L/BN1/BM1
Software & Solutions@Remote Connector NX
Card Authentication Package Series
Device Manager NX Accounting
Device Manager NX Enterprise
Device Manager NX Lite
Device Manager NX Pro
Enhanced Locked Print Series
ESA TransFormer Server v4.x
EZ Charger Suite Serverless
EZ Charger Suite Server
GlobalScan NX
Printer Driver Packager NX
RICOH Smart Integration (RSI) Platform and its applications
RICOH Print Management Cloud
RICOH Streamline NX V2
RICOH Streamline NX V3
Commercial & Industrial Printing
Cutsheet Printers
Garment Printers
Wide Format Printers
Software & Apps
RICOH InfoPrint® Font Collection
RICOH InfoPrint® WorkFlow
RICOH Web Enablement Solutions Suite

List 2: Ricoh products and services affected by this vulnerability

 The following products have been confirmed to be affected by this vulnerability.

Continuous feed printersRICOH ProVC40000 Fixed release can be provided for these products. Please contact your sales representative.
RICOH ProVC60000
RICOH ProVC70000
Software & AppsRICOH InfoPrint Manager
RICOH ProcessDirector
RICOH Supervisor
RICOH TotalFlow BatchBuilder
RICOH TotalFlow Prep
RICOH TotalFlow Production Manager
Media Management Tool
Media Management Tool-E
Updated program has been released for these products.
Please download the latest firmware from the regional driver download site.

For products and solutions from vendors other than Ricoh, we recommend customers confirm the latest information directly with relevant vendors.

Ricoh is committed to supporting customers across the globe, enabling them to operate Ricoh products equipped with the latest security settings. Please note that this page will be updated if there is a change in the status.